Stakeholder Communication
| Stakeholder | Importance to Rayzher | Communication Methods and Frequency | Major Concerned Topics | Responsive Measures | 2022 Communication Effectiveness |
|---|---|---|---|---|---|
| Employee | Our employees are the foundation of our company’s continued excellence, and under the principle of employing people based on merit and the right talent for the right job, and with a reasonable and fair personnel system and sound internal organization, employees are able to give full play to their abilities. |
• Held every quarter: labor-management meeting, management meeting, occupational safety and health committee • Quarterly meetings:labor-management meeting, managers meeting, occupational safety and health committee. • Supervisors are concerned about employees’ career development and provide necessary assistance through performance appraisal interviews. |
• Employer-employee and Employee-employment Relations • Development and Education and Training. • Safety and Healthy Work Environment |
• Diversified recruitment channels and practice of newcomer care • Annual staff development education and training program and tracking education and training development • Promoting healthy workplace and setting workplace safety goals • Workplace health promotion |
• Four labor-managment meeting. • Weekly management meeting. • Three Occupational Safety and Health Committee meetings. • 8.8 training hours per person in environmental safety and health courses in 2022. • Medical and nursing staff visited 48 times for various physical and mental health services and counseling. • Encourage Covid-19 vaccines to cover all employees. |
| Supplier/ Contractor |
Through the “suppliers and contractors strategy” of mutual dependence with suppliers/contractors, we can achieve the purpose of resource integration in response to market changes, establish an intensive cooperative relationship for both parties, and enhance market competitiveness. |
• Suppliers visit regularly • Semi-annual evaluation of suppliers and contractors. • Commitment letter to undertake safety and health management. • Monthly reporting to the Ministry of Labor’s occupational accident statistics online reporting system. |
• Supply chain sustainability management. • Supplier Risk Analysis. • Supplier social responsibility. • Occupational Safety and Health. • Quality and occupational safety and health awareness and requirements. |
• Daily toolbox meeting. • Hold vendor meetings. • Conduct supplier visits and environmental assessments. • Monthly reporting to the Ministry of Labor’s occupational accident statistics online reporting system. • Handling all purchases in accordance with the Government Procurement Act. |
• 69 supplier assessed from 01.01.2022 to31.21.2022. • Maintain disaster-free working hours. In 2022, the cumulative number of disaster-free working hours was 829,080 hours. |
| Shareholder /Investor |
Shareholders/investors are important investors who support the steady growth of Rayzher, and we strengthen the immediacy and transparency of information disclosure to protect the rights and interests of investors and shareholders. | • Annual General Meeting of Shareholders |
• Operating Performance • Ethics and Integrity • Sustainable Governance and Risk Management |
• Communicate and explain disclosed financial and operational information to shareholders/investros through communication channels. |
• Hold 1 shareholder’s meeting • Hold 1 extraordinary shareholders’ meeting |
| Customer | Rayzher takes “service” as its main consideration and specializes in design and planning capabilities, construction management, and strengthened cost control advantages to provide customers with the best engineering service quality. |
• Set Quality Goals • Conduct annual customer satisfaction survey • Customer Complaint Handling Procedure |
• Ethics and integrity • Occupational Health and Safety • Sustainable Governance and Risk Management • Supply chain sustainability management • Responsibility and product innovation |
• The company’s official website sets up a dedicated mailbox for the contact person • Ministry of Labor Occupational Accident Statistics Online Reporting System |
• Monthly reporting to the Ministry of Labor’s occupational accident statistics online reporting system • Average customer satisfaction score in 2022 is 98.5% |
| Stakeholder | Importance to Rayzher | Communication Methods and Frequency | Major Concerned Topics | Responsive Measures | 2022 Communication Effectiveness |
|---|---|---|---|---|---|
| Employee | Our employees are the foundation of our company’s continued excellence, and under the principle of employing people based on merit and the right talent for the right job, and with a reasonable and fair personnel system and sound internal organization, employees are able to give full play to their abilities. | • Held every quarter: labor-management meeting, management meeting, occupational safety and health committee
• Quarterly meetings:labor-management meeting, managers meeting, occupational safety and health committee. • Supervisors are concerned about employees’ career development and provide necessary assistance through performance appraisal interviews. |
• Employer-employee and Employee-employment Relations
• Development and Education and Training. • Safety and Healthy Work Environment |
• Diversified recruitment channels and practice of newcomer care
• Annual staff development education and training program and tracking education and training development • Promoting healthy workplace and setting workplace safety goals • Workplace health promotion |
• Four labor-managment meeting.
• Weekly management meeting. • Three Occupational Safety and Health Committee meetings. • 8.8 training hours per person in environmental safety and health courses in 2022. • Medical and nursing staff visited 48 times for various physical and mental health services and counseling. • Encourage Covid-19 vaccines to cover all employees. |
| Supplier/ Contractor |
Through the “suppliers and contractors strategy” of mutual dependence with suppliers/contractors, we can achieve the purpose of resource integration in response to market changes, establish an intensive cooperative relationship for both parties, and enhance market competitiveness. | • Suppliers visit regularly
• Semi-annual evaluation of suppliers and contractors. • Commitment letter to undertake safety and health management. • Monthly reporting to the Ministry of Labor’s occupational accident statistics online reporting system. |
• Supply chain sustainability management.
• Supplier Risk Analysis. • Supplier social responsibility. • Occupational Safety and Health. • Quality and occupational safety and health awareness and requirements. |
• Daily toolbox meeting.
• Hold vendor meetings. • Conduct supplier visits and environmental assessments. • Monthly reporting to the Ministry of Labor’s occupational accident statistics online reporting system. • Handling all purchases in accordance with the Government Procurement Act. |
• 69 supplier assessed from 01.01.2022 to31.21.2022.
• Maintain disaster-free working hours. In 2022, the cumulative number of disaster-free working hours was 829,080 hours. |
| Shareholder /Investor |
Shareholders/investors are important investors who support the steady growth of Rayzher, and we strengthen the immediacy and transparency of information disclosure to protect the rights and interests of investors and shareholders. | • Annual General Meeting of Shareholders |
• Operating Performance
• Ethics and Integrity • Sustainable Governance and Risk Management |
• Communicate and explain disclosed financial and operational information to shareholders/investros through communication channels. |
• Hold 1 shareholder’s meeting
• Hold 1 extraordinary shareholders’ meeting |
| Customer | Rayzher takes “service” as its main consideration and specializes in design and planning capabilities, construction management, and strengthened cost control advantages to provide customers with the best engineering service quality. | • Set Quality Goals
• Conduct annual customer satisfaction survey • Customer Complaint Handling Procedure |
• Ethics and integrity
• Occupational Health and Safety • Sustainable Governance and Risk Management • Supply chain sustainability management • Responsibility and product innovation |
• The company’s official website sets up a dedicated mailbox for the contact person
• Ministry of Labor Occupational Accident Statistics Online Reporting System |
• Monthly reporting to the Ministry of Labor’s occupational accident statistics online reporting system
• Average customer satisfaction score in 2022 is 98.5% |